Privacy Policy

Welcome to Xperio. This Privacy Policy explains how we collect, use, and protect your personal information when you:

• Visit our website at www.xperio.travel
• Use our platform to book experiences
• Engage with us in other related ways, including marketing or events

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information including:

• Contact information (name, email, phone number)
• Booking details and preferences
• Payment information
• Usage data and interactions with our platform
• Photos and content you upload to our platform
• Communications between users and hosts

How do we use your information?

We use your information to:

• Facilitate bookings and experiences
• Improve our services
• Communicate about bookings and updates
• Ensure platform security
• Comply with legal requirements

Camera and Photo Library Access

We request access to your device's camera and photo library to:

• Allow you to upload profile pictures
• Enable sharing of experience photos and reviews
• Permit hosts to showcase their experiences with images
• Help verify user identities for enhanced safety

For example, when you want to share photos of your experience with a local temple tour, you can access your camera to capture the moment or select existing images from your photo library to include in your review.

User-Generated Content Policy

Our platform includes user-generated content in the form of reviews, comments, photos, and communications between travelers and hosts. We take the following measures to maintain a safe environment:

Content Standards

All users must agree to our Terms of Service before creating an account, which explicitly prohibits:

• Inappropriate, offensive, or illegal content
• Harassment or abusive behavior toward other users
• False or misleading information
• Content that violates others' privacy or intellectual property rights

Content Moderation Systems

We employ the following measures to maintain platform safety:

• Automated content filtering technology to screen uploads for prohibited content
• Regular monitoring of user activity and content by our moderation team
• Review of all reported content within 24 hours
• Temporary or permanent removal of accounts that violate our policies

User Reporting Tools

Users can flag inappropriate content by:

• Clicking the "Report" button available on all user-generated content
• Reporting problematic users through their profile pages
• Contacting our support team directly at [email protected]
• Using the in-app reporting tools

User Blocking Feature

Users can block other users who engage in unwanted behavior by:

• Visiting the user's profile
• Selecting the "Block User" option
• Once blocked, neither user will be able to view each other's content or send messages

How do we keep your information safe?

We implement industry-standard security measures to protect your personal information. However, no electronic transmission is 100% secure. We cannot guarantee absolute security but commit to protecting your data using best practices.

Account Management and Deletion

You have the right to delete your account and personal information from Xperio. We provide a simple account deletion process that permanently removes your data from our active systems.

To delete your account, please visit our Account Deletion page where you'll find detailed instructions on how to permanently delete your Xperio account.

Upon account deletion, we will remove your personal information from our active databases in accordance with applicable law. Some information may be retained for specific legal or security purposes as required by regulations.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or need to report content or users, please contact us at:

• Email: [email protected]
• Support: [email protected]

Last Updated: April 15, 2025