At Xperio, we strive to provide authentic and immersive travel experiences. We understand that plans may change, and we have established a fair refund policy to accommodate both travelers and hosts.
2. Cancellation by Travelers
•If a traveler cancels a booking:
•Refunds will be processed as per the cancellation policy defined by the host for each experience.
3. Cancellation by Hosts
•If a host cancels a booking, travelers will receive a full refund, including any processing fees.
•Repeated cancellations by a host may lead to suspension or removal from the platform.
4. No-Show Policy
•If a traveler does not show up for the experience, no refund will be issued.
•If a host is unavailable at the scheduled time, travelers will receive a full refund.
5. Weather-Related Cancellations
•If an experience is canceled due to extreme weather conditions or unforeseen circumstances, travelers will receive a full refund or the option to reschedule.
6. Exceptional Circumstances
•In case of emergencies, illness, or other exceptional situations, travelers may request a refund with proper documentation. Xperio reserves the right to evaluate such requests on a case-by-case basis.
7. Refund Processing
•Approved refunds will be processed within 5-10 business days.
•Refunds will be credited to the original payment method used for the booking.
8. Contact Us
For any refund inquiries, please contact our support team at [email protected].
By using Xperio, travelers and hosts agree to this refund policy. Xperio reserves the right to modify this policy at any time.