Xperio Refund Policy

1. Introduction

At Xperio, we strive to provide authentic and immersive travel experiences. We understand that plans may change, and we have established a fair refund policy to accommodate both travelers and hosts.

2. Cancellation by Travelers

• If a traveler cancels a booking:
  • Refunds will be processed as per the cancellation policy defined by the host for each experience.

3. Cancellation by Hosts

• If a host cancels a booking, travelers will receive a full refund, including any processing fees.
• Repeated cancellations by a host may lead to suspension or removal from the platform.

4. No-Show Policy

• If a traveler does not show up for the experience, no refund will be issued.
• If a host is unavailable at the scheduled time, travelers will receive a full refund.

5. Weather-Related Cancellations

• If an experience is canceled due to extreme weather conditions or unforeseen circumstances, travelers will receive a full refund or the option to reschedule.

6. Exceptional Circumstances

• In case of emergencies, illness, or other exceptional situations, travelers may request a refund with proper documentation. Xperio reserves the right to evaluate such requests on a case-by-case basis.

7. Refund Processing

• Approved refunds will be processed within 5-10 business days.
• Refunds will be credited to the original payment method used for the booking.

8. Contact Us

For any refund inquiries, please contact our support team at support@xperio.travel.

By using Xperio, travelers and hosts agree to this refund policy. Xperio reserves the right to modify this policy at any time.